FAQ

Cancellation

If I cancel my trip will I receive a refund?

All ticket purchases are non-refundable unless the airline allows the refund. If the airline allows a refund you will receive a refund back less the cancellation fee.

If I cancel will I be charged a fee?

If the airline charges a fee the charge is passed on to the customer.

Will Flightlayaway charge a fee if I cancel?

Flightlayaway charges a $25.00 fee for cancellation.

If I cancel my trip, can I use the ticket for a future date?

You will have to contact the airlines directly for their rules.

Deposit

How much is a deposit on a trip?

The amount required will be the weekly or bi-weekly amount of your plan.

When do I need to pay the deposit?

Once you receive your invoice.

How do I make my deposit?

All deposit payments can be made via the Invoice or Paypal link.

Can I make more than the amount required for the deposit?

Yes

If I make a deposit more than the required amount will that change my installment amount?

No, once the installment amount is agreed upon it remains the same.

Can my ticket be purchased before I make my deposit?

No, the deposit must be paid in order for the ticket to be purchased.

Booking

How do I book a flight?

Flights are booked by an agent, once the submitted information is received from our website.

How do I make changes to a flight?

Changes must be sent via email and are only allowed if the airline allows the change.

Will I be charged to make a change to the flight?

Yes, if the airline charges a change fee that amount is passed on to the customer along with a $25 change fee from Flightlayaway.com.

How far in advance can I book a flight?

A flight can be book as far in advance as the airline allows.

How long do I have to pay for my layaway?

Each plan is different based on your plan.

What are the minimum and maximum weeks on a layaway?

Minimum – 2 weeks / Maximum – 20 weeks

How do I know my ticket was purchased?

You will receive an itinerary of your booking via email.

Ticket

Do I have to pay in full before I receive my ticket?

Yes, tickets must be paid in full prior to departure.

When will my ticket be purchased?

Tickets are purchased once the deposit is received.

When will I receive my ticket?

Tickets are received via email 24 hours after final payment.

What if my flight is no longer available?

You will be notified via email.

Do you search for flights?

No, all flights are searched by the customer.

Credit

Do I have to have good credit to start a plan?

No

Payment

What payment methods do you accept?

Visa, Mastercard, Discover, American Express and Paypal credit.

Do you accept checks?

No, checks are not accepted.

How do I make my payments?

Payments are processed through Papal

Do you keep my credit card information on file?

No, we do not keep credit card information on file.

Do you have access to my credit card?

No, all payments are processed via Paypal we have no access to the credit card.

Is there a penalty if I pay off early?

No

Will I receive a penalty if I pay late?

Yes, $25.00

When will the late fee be accessed?

The late fee is accessed 3 days after due date.

Will I lose my ticket if payment is not made?

The ticket is subject to be forfeited if payment is not received

Fees

Does Flightlayaway charge a booking fee?

Yes

What are the booking fee amounts?

15% Domestic / 15% International

Do Service Fees change?

Service fees are subject to change at any time.

Travel Insurance

Do I have to purchase trip insurance?

No

Can I add Trip Insurance to my plan?

Yes

What does Trip Insurance cover?

You have to contact the travel company to see the coverage for the plan.

Does Flightlayaway manage the travel insurance?

No, the plan is managed by the insurance company.

Seats

How do I select my seat?

Seats are selected at the time of booking.

Can I make changes to my seats?

Yes, changes can be made once you receive your tickets.

Will the airline allow seat changes?

If the seats are available.

Hours

What are the phone hours of operation?

7:00am – 10:00pm PST

What is your phone number?

866-991-3650

What is the best method of contact?

Email

What is your email address?

info@flightlayaway.com


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